Our home office is based out of Midland, TX and we cover Texas, New Mexico, and Oklahoma. If your business falls outside of the Permian Basin area, that’s no problem at all. We are doing about 85-90% of all our work today in a remote capacity. If there is an onsite emergency, we work with a network of trusted peers to ensure we take care of you as if our main office is right down the street.
Also, thanks to our Managed Services Agreement (MSA) standards, policies, and procedures, we have only had (2) emergency incident tickets within the last 24 months. So this approach is best for both parties!
Our typical initial response time is anywhere from 1-15 min.
This is an actual average from small clients of 15 endpoints to our largest of 175 endpoints. Our average Res Plan (Resolution Planning) time is anywhere from 1-30 min, and our resolution time for resolving incidents or problems is 1 hour or less.